There is too much timidity in selling! Too many salespeople expect to get an order without fighting for it. They believe the buyer will make a decision in their favor simply because they are there, or because of who they represent or who they are. When this theory fails, salespeople blame it on bad luck or other external circumstances. They need to look internal!
When a salesperson emerges empty handed from a presentation it is often because they did not use strength in the close. They might have made a brilliant presentation and then run out of gas, and come away without a clear direction or decision. This is tragic. Not only is a strong close an important part of the presentation; the buyer expects a strong close. They are primed for it.
Brashness Not Needed
A strong closing does not require brashness or rudeness on the part of the salesperson. They can get their essential points across to the buyer without offending or annoying him. The salesperson can be forceful and commanding, and still set an example of ethical conduct.
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The secret of the strong closing is in the salesperson's conviction that they are right and that the prospect will benefit from the purchase. Without this confidence and conviction, the salesperson cannot be fully effective.
If you are right, you can afford to apply strength in a sales argument. Remember, if you've done your job correctly you should have the buyer half sold by the time you arrive at the closing point. To throw away this advantage would be like a football player suddenly stopping on the 10-yard line while running for a touchdown.
Be Bold
A strong closing is a bold closing. This means that you figuratively grab the prospect by the lapels and sell them. Some salespeople have used highly imaginative methods to strengthen their close. Sometimes this depends on circumstances. Trial close throughout the presentation, you will know when the prospect is ready.
Look Around You
Too frequently the salesperson is concerned solely with their own domain -- selling. They don't poke their head up and look into other aspects of the company, such as production, distribution, research, etc. When they do look around them they find that others in their firm are strong and bold in their approach.
Imaginative credit policies have helped many companies expand sales volume. Computerized bookkeeping has been instrumental in speeding up processing of data for customers. Your management is constantly looking for better methods and techniques of turning out an improved product. Why should the salesperson lag behind?
We would advise you to find out what your company is doing outside of sales. You may pick up ideas that will dramatically increase your income. You will also learn that boldness is often the rule, not the exception.
Strength and Responsibility
A salesperson that uses strength in their presentation and closing must also be aware of their responsibility to the customer. It's all very well to steamroll ahead, but the wise seller will temper their enthusiasm with a regard for the welfare and well being of the buyer.
For example, it's up to you to see that your customer does not over buy beyond their requirements. They should also be advised which of your products or services will best suit their needs and which will not.
Also, the strong close should not prevent the salesperson from looking after the customer's other interests, such as servicing and follow through. A customer will react unfavorably if a salesperson gives the impression that their sole intent is to make the sale and run. However, a customer will hold still for a bold close if they know that the salesperson is concerned with their problems.
Competitor's Close
Nothing is sadder and more frustrating than the salesperson that primes a prospect for the competition. This individual will go great guns until time for the closing. Then they will falter and lose the order. They pack up their samples and go dejectedly off. Meanwhile, the prospect is a sitting duck for the next salesperson that comes along. You can bet that the competing person will take advantage of the plum left them. If their close is just a bit stronger than that of the first salesperson, they will walk away with the order.
Don't work for your competitor. Drive harder at the close, and the order can be yours. There is no reason why a vigorous sales talk should be followed by a weak close.
Try, Try, Try
It would be foolish to tell you that a strong closing will automatically sell a prospect. There are times when the most valiant and energetic effort will not budge a buyer. But if you put forth your best effort you will have nothing with which to reproach yourself if you fail. In selling you can never know if you could have written up the order unless you tried your very best. Don't berate yourself later, saying:
"If only I had tried harder I could have obtained the order."
Make a strong close and then leave with a clear conscience -- win or lose.
How is YOUR Closing Technique?
There is an old business adage; "nothing happens till a sale is made." That being true let's work on your current sales team.
With today's tough economic climate, every company needs to improve their rate of selling success. Sales are not only dependent upon the few individuals with the "Salesperson" title, but the entire organization. Sales Focus has identified six key ingredients for corporate success, and we will share these ingredients with you through proven training processes that have the ability to increase win rates and improve overall corporate morale. It's imperative for companies today to reach out and assist everyone within their organization, including corporate executives, on effective selling and lead generation techniques. Today can be the beginning of your "new sales focus"!
You can't wait to see the difference!
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or contact us directly at 410-442-5600. |
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About Sales Focus Inc.
Sales Focus Inc., the leading sales outsourcing company in the US, is focused on developing immediate revenue opportunities for our clients. Our sales outsourcing and process improvement solutions focus strictly on sales deployment and effective management. We work closely with our clients to develop, launch and manage effective sales teams that focus on one thing - generating revenue. Our "One-Team" approach allows focused companies to thrive and succeed in today's competitive environment! We focus on cost containment and profit enhancement solutions. Profit enhancement is a different mindset than cost cutting. Cost cutting means doing less of something; profit enhancement implies doing more of something that will boost the bottom line. We represent the concept of focused profit enhancement solutions. |
Sales Focus is driven towards a single goal: "Generating Immediate Revenue for our Clients!" Whether it's implementing our S.O.L.D. Methodology, Developing Lead Generation Programs or Launching an Outsourced Sales Force, we remain focused on the goal of TACTICALLY GENERATING RAPID REVENUE. Let us help you not only meet, but exceed your sales goals.
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Sales Focus Inc.
2205 Warwick Way, Suite 100
Marriottsville, MD 21104
P. 410.442.5600
F. 410.442.5102
Toll Free: 866.840.8305
URL: www.SalesFocusInc.com |
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